Directed daily operations for Customer Support, Marketing, and Design teams, overseeing scheduling, hiring, training, and performance management for a team of X professionals, enhancing overall departmental efficiency by Y%.

Provided critical support to executive leadership by preparing key documents, facilitating cross-functional planning, and managing internal communications, directly contributing to streamlined decision-making processes.

Orchestrated logistics for national trade shows, client events, and employee functions, coordinating vendors, materials, timelines, and budgets up to $X, resulting in successful event execution and increased brand visibility.

Implemented new systems and processes that improved operational efficiency by 15%, streamlined communication workflows, and enhanced internal documentation and reporting capabilities.

Served as a key member of the Executive Leadership Team, providing strategic input and guiding major operational decisions that shaped company direction and growth initiatives.

Oversaw full-service real estate listings, including professional staging, vendor coordination, photography, and marketing efforts for over X properties, enhancing market appeal.

Successfully negotiated X contracts, ensuring optimal outcomes for clients and maintaining organized records and clear communication throughout all transactions.

Provided expert home staging services that significantly reduced time on market by Y% and increased property value perception for listed homes.

Delivered high-level customer support and meticulously coordinated order and delivery logistics for X clients, achieving a Y% customer satisfaction rate.

Managed multi-channel client communications and escalations across phone, email, chat, and social platforms, resolving Z issues per week with a 95% resolution rate.

Provided tailored interior design services to individual and business clients, acting as a crucial liaison between customer service, design, and delivery teams to ensure seamless project execution.

Managed end-to-end client projects from concept to production, coordinating timelines, assets, and vendor communications for over X diverse clients annually.

Delivered high-quality, print-ready creative materials for marketing firms, printers, and small business clients, enhancing their brand presence and campaign effectiveness.

Cultivated strong client relationships, ensuring project alignment with strategic objectives and achieving high rates of client retention and satisfaction.